We know you have a lot of choices when picking out which Bay Area IT support company you will work with, but how do you know to pick a good one?

They all say the same things… each option will tell you they’re more skilled, or more affordable, or they care more about your business than their competition. They’ll all tell you that they see you as a partner, not a client. How do you know who you can trust?

Here are a few qualities to look when picking out an IT company. This will help you separate companies that are truly qualified to handle your infrastructure from companies that are overstating their abilities just to win you over as a client and are sure to disappoint in the near future should you sign with them:

  1. Proactive, Not Reactive Support

Yes, response times are important, and you of course want someone who is able to fix problems quickly and effectively whenever they present themselves.

But what’s even more important than that is preventing those problems from happening in the first place.

Ask about what steps your prospective IT company will take to proactively protect you from disaster.

Do they regularly assess your network to find and fix vulnerabilities before they’re exploited by cybercriminals? Do they keep track of your equipment and upgrade or replace outdated hardware before it fails to prevent downtime that would force you to miss opportunities and lose revenue? {company} will do all that for you.

  1. Will They Always Be There For You?

Some companies promise to “get back to you” as soon as they can should you ever call or email to report a problem when they happen to be out of the office.

That’s not good enough.

You want an IT company with a 24/7 help desk. You want an IT company that is willing to inconvenience their own workforce by always keeping one or more professionals on call so that you can get help when you need it.

But online security breaches, hardware failure, and other tech disasters don’t wait around until it’s convenient for you to deal with them. You need to be ready for the worst at all hours, even nights, weekends, and holidays, in order to limit the damage should disaster ever strike.

  1. Look Past Day-to-Day to the Future

Network security, equipment maintenance and optimization, disaster recovery and business continuity, cloud migration… {company} will help you with all those responsibilities, and they are indeed important.

But those services only cover your day-to-day responsibilities. They keep you treading water, but they don’t help you grow.

We want to do more than just that.

{company} knows just as much about business as we do about IT. We’re not going to bother you with all the acronyms and industry jargon you usually hear from IT guys. No, we know that you don’t care much about how technology actually works: you just want to know what it can do for your business.

So let’s right down to business value, shall we?

We know how to explain what we do in terms that a C-level exec with no experience in IT can understand. Where do you see yourself in 5 or 10 years? What are your long-term goals? We’ll sit down with your leadership to break down your plans and show you, step by step, how technology can be used to help you reach those long-term goals.

Give us a call at {phone} or send a message over to {email} for more information about our IT services.

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