Veltec Networks Resolves a Severe Malware Infection to Ensure Optimal Productivity & Minimized Downtime for a Client!

As a leading IT support company in the San Francisco Bay Area, Veltec Networks strives to provide the IT services & support necessary to help businesses maintain the security and reliability of their technology. When one of our clients was unable to login to their account on their computer, our team of IT experts was able to resolve the problem in a timely and efficient manner!

The Situation: An Inability to Login as a Local Administrator on Their Windows 7 Pro Computer

After unintentionally changing their domain, the client’s computer wasn’t allowing them to login to their account as a local administrator. Instead, they were only able to login as a guest – and a local administrator has to be logged in to change the domain name.

When we looked further into the issue, we suspected the local administrator was disabled due to a malware infection. As a result of the infection, they were unable to continue day-to-day operations as usual.

The Resolution: A Complete Malware Scan on the Windows 7 Pro Computer to Add the Domain

Once we discovered the issue, we:

  1. Started the computer in safe mode with command prompt.
  2. Ran the command “net user administrator/active: yes”.
  3. Restarted the computer and logged in as a local administrator.
  4. Downloaded Malwarebytes and scanned for malware
  5. Cleaned approximately 500 reported infections.
  6. Added the domain.

This allowed the client to get back to work and continue day-to-day operations with minimal disruption or downtime!

To learn more about our knowledgeable and responsive team of IT experts, give us a call at (408) 849-4441 or send us an email at Veltec Networks provides the IT services & support needed to keep your business operating at it’s fullest potential.

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