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Independent businesses are the foundation of the U.S. economy. Every day people take their innovative ideas, knowledge, and skills to deliver necessary goods and services to our communities. But small and mid-sized operations often struggle with keeping up to date with the latest technologies.
That’s why Veltec Networks provides diligent Windows Server support for dentists in the San Francisco Bay area. A recent inquiry from one of our valued dentists highlights precisely why Veltec Networks remains a preferred IT solutions organization.
Dental professionals tend to have tremendously busy 9-to-5 schedules. Many even work longer hours and weekends to keep pace with their community’s dental needs. That’s one of the reasons that Veltec provides 24-7 live chat and customer care services. When you have a glitch, or a system goes dark, that downtime equals lost revenue and postponed dental care. A recent call from an area dentist took our customer care to the next level.
“I am looking to set up a new server, from 2008 R2 to 2019 Essentials,” a prospective client indicated via live chat.
This was not necessarily a garden variety call. There are typically minor issues that require IT support professionals to walk a software user through sometimes complicated steps. This dentist called to upgrade to a next-generation Windows Server, Essentials.
This dentist office had apparently been operating with Windows Server 2008 R2, which was rolled out in 2009 for widespread consumption. Windows Server Essentials, previously known as Windows Small Business Server in 2011 releases, builds upon years of stable and innovative use. The most recent versions of Essentials hit the market in 2018, but a variety of issues caused some buyer-beware hesitation. Its re-release in 2019 resolved earlier problems, and this dentist joins the ranks of many independent businesses upgrading from 2008 R2 to a Windows Essentials platform.
“I recommend you speak with one of our Client Service Representatives who can best answer your request and recommend possible options for moving forward regarding your new server setup,” Veltec Networks live chat contact person said. “What is a good number and/or email address for you so they can contact you shortly?”
Given this upgrade requires an experienced IT professional, all of the pertinent contact information was promptly and courteously gathered.
It’s important for dental industry leaders to understand that IT solutions are not a one-size-fits-all template. In fact, Veltec offers specialized IT services for dentists because of the unique challenges your industry faces every day. These include the following.
But this dentist contacted Veltec Networks with a sophisticated technology issue that involves layers of problem-solving that only an experienced IT expert can seamlessly negotiate. Small and mid-sized business owners might anticipate that getting answers and IT support would involve scheduling an appointment and sitting in a waiting room after commuting to the IT firm’s office. Such is not the case with the team at Veltec.
“I now have everything I need to give to one of our Client Service Representatives. They will contact you within 24 hours at the most (1 business day), or sooner,” our Veltec Networks live chat support specialist assured the dentist. “Please don’t hesitate to visit our site and contact us again if you have any additional questions! I hope we can work together!”
As a member of the San Francisco Bay area business community, the team of professionals at Veltec Networks operates on the premise that we are all in it together. That’s one of the primary reasons we offer defined IT services for dentists and other independent businesses. If you have a technology problem, need to upgrade your IT infrastructure, or would benefit from a high-level consultation, contact Veltec Networks any time, day, or night.